1. Overview
Cheryl Porter Method LLC ("Company," "we," "us," or "our") is committed to providing high-quality products and services. We stand behind our Vocal Warm-Up Secrets course ("Course") and offer a 30-day money-back guarantee to ensure your satisfaction.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
You must have purchased the Vocal Warm-Up Secrets course directly from us.
Your request for a refund must be made within 30 days of the original purchase date.
3. How to Request a Refund
If you are not completely satisfied with the Course, you can request a refund by following these steps:
Contact Us: Send an email to our support team at support@vocalstaracademy.com with the subject line "Refund Request - Vocal Warm-Up Secrets".
Include Details: In your email, please include the following information:
Your full name.
The email address used for the purchase.
The order number (if available).
A brief explanation of why you are requesting a refund.
4. Processing Refunds
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days. If your refund is approved, we will process the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
5. Conditions for Refunds
Timely Request: Refund requests must be made within 30 days of the original purchase date, following the instructions in the above “How To Request a Refund” section of this document.
No Questions Asked: We offer a no-questions-asked refund policy. However, we do appreciate any feedback you can provide to help us improve our products and services.
6. Non-Refundable Items
Certain items are non-refundable, including:
Any Course purchased more than 30 days prior to the refund request.
Any products or services not purchased directly from us.
7. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Email: support@vocalstaracademy.com
8. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be posted on this page.
